Cookie Orders 

All cookie orders are final sale.

Because our cookies are perishable food items made fresh to order, we do not accept returns, exchanges, or refunds on cookie orders for any reason, including but not limited to:
• Taste preferences
• Texture preferences
• Delayed delivery
• Damage caused during shipping
• Packages marked as delivered but not received

Once a cookie order has shipped, it is considered complete and non-returnable.

If your cookie order arrives with a verified production error (for example, the wrong item was packed), contact us within 24 hours of delivery and we will review the issue. Submitting a request does not guarantee a refund or replacement.